TRAINING COURSES

Membership Sales Training (Sales 1)

  • To include:
    • Meet and Greet
      • Communication skills
        • Mirror Matching
          • Needs Analysis
            • Enquiry Card

Membership Sales Training (Sales 2)

  • To include:
    • Club Tour
      • Price presentation
        • Overcoming objections
          • Closing techniques
            • Client Support

COMPANY INDUCTION TRAINING

This session is suitable for all members of staff from senior managers to entry-level staff and focuses on culture, vision, the organisation’s aims and outcomes. This vision can be tailored to your company’s needs. (Developmental time will need to be taken into consideration if this is required)

TELEPHONE TECHNIQUE

  • To include:
    • Outgoing calls
      • Hot Box (1 -31)
        • Lead Generation
          • Referrals
            • New member calls
              • Renewals
                • Inductions
                  • Ex Members

SALES MANAGER AND ASSISTANT SALES MANAGER TRAINING

Training designed for management of up and coming sales champions. This session will enable staff to put sales systems in place and manage them effectively to sustain and manage membership and revenue growth. This training will also include advanced sales skills and will include master communication techniques.

Understanding the Sales processes for MOD’s and other departments

  • This session includes:
    • To know exactly what is expected of you when answering the phone
      • To feel comfortable deflecting the price
        • To always get name and contact details

PERFORMANCE APPRAISAL

The aim of this session is to introduce the performance appraisal/review process into your organisation. It is a bespoke session which is developed to meet your own organisational needs. The session focuses on how to conduct a performance meeting and how to effectively give constructive feedback.

RETENTION AND MEMBER INTERACTION (for fitness instructors)

The aim of this workshop is to increase staff member interaction. To increase the amount of interactions each fitness professional has with members and to improve the quality of the interactions. The result of this change will increase the length of stay of each member and the number of visits to the centre.

CONSULTING

The Premier Club provides consultancy for companies that want to increase revenue and profit. The Premier Club will drill down to fully understand the situation and work with you to find the most effective and efficient way to increase sales and customer satisfaction as well as staff satisfaction

LEAD GENERATION

This training session will empower staff to be able to go out and get the leads needed to bring in the members to hit the sites target. The day will motivate staff to act as well as giving them the necessary skills, tools and systems to achieve what is required. The lead generation day will be designed specifically for your company to match the needs of your staff.